Vodacom Fibre Application

I have been with Vodacom for a number of years and have had my fair share of mishaps but today topped it all. I app**** for Vodacom Fibre (Vuma) on 18/10 with a weekly follow up on my side to Vodacom with reference numbers. Yet got told today when I queried progress that order was only placed with Vuma today??? I have waited almost a month for this and to start the process again today and they want to know why I am so angry when I finally make a decision to get Fibre this is the result.