Vodacom Fibre - appalling technical solution service for customers

Vodacom Fibre is not willing to take the customer experience seriously. After 2 days of not having my internet connected and escalations to the technical department and four follow up calls to the call centre I still do not have my problem sorted out. Every time i speak to an agent they are too junior to assist with the technical problem. Despite requests for their most senior technical person to assist me this has not been done. I have missed two days of work as a result