Vodacom Fibre - Appalling Service

My Fibre was installed over a month ago and I still don’t have an active line. Vuma installed my router on Tuesday the 17/11/2020 and still to this day I don't have an active line. I have been calling and speaking to Vodacom consultants EVERYDAY since 17/11/2020 and EVERYDAY someone has promised my line would be active in the next 24/48 hours but NOTHING has been done. Am I ever gonna be assisted? I’m starting to give up. This is APPALLING and extremely SHOCKING service. I’m extremely disappointed as I’ve been a loyal customer for YEARS!