VODACOM FIBRE - APPALLING CUSTOMER SERVICE

Am appalled at the absolute non-existence of service from Vodacom with regard to my fibre installation. I work from home and am 100% reliant on Internet connectivity. I have had intermittent Internet access resulting in my being disconnected from meetings while presenting to clients. For over a week now I have had zero internet access and despite NUMEROUS calls and escalations there has been zero feedback. Each time I call I have needed to repeat the very same information. On Mon I was on the line to them for close on 2 hours. I ended up having to call three times as each time the calls were cut. On the third call I was told that my issue would be escalated and that they would call back shortly to confirm resolution. I have not heard a peep. I have called endless times since then and am no closer to having the issue resolved. It's simply unbelievable. Thank you Vodacom for making working remotely during these trying times impossible.