Vodacom fibre and their poor service

There is a fibre outage in our area and from what it seems Vodacom fibre could careless. Just to log a request to report an outage is such a mission. Sat on a call for close to 30 minutes after only to be told they can’t find the modem on there side. No solutions on what can be done, I need to go to my body corp to determine some information that I have not in the life of me heard of before so that I can log a request to have them fix something we are paying for. Then we are forced to use our data so we can actually continue to work from home and they can charge us for the data we use. This is honestly so poor. I was happy to follow the process and log the request and I understand things happen but to not even be allowed to log a request because you are unable to pick us up on your side…. How ridiculous l.