Vodacom Fibre and their incompetence

Vodacom painted the perfect picture for their fibre packages. We cancelled a properly working ISP to join Vodacom and Metrofibre. What a HUGE mistake. Our wifi is down everyday 5 times a day. We have logged numerous calls with Tech support and pleaded with them to send a technician to come and check our fibre points, routers etc. Full of promises they log a ticket and we wait.... And wait and wait. A week later we get an email that our query is resolved and ticket closed. Then we phone tech support again, log another incident and then the process repeats itself. We have begged, we have pleaded but nothing. One can not complain about the service because THERE IS NO SERVICE. The other issue is that we were promised 25 meg line uncapped, unshaped, unthrottled. Low and behold this was another bulls** story because our line speed is never what we actually pay for and we get throttled (FUP) - my previous ISP did not have a FUP and we could work from home, while kids did online schooling, with streaming music and the elderly in the house streamed Netflix or DSTV, ALL this while having exceptional speed and service. Since we moved to vodacom I have regretted my decision and really do not recommend Vodacom fibre to anyone. Ther is NO CUSTOMER SERVICE AT ALL and your wifi is down more times in a month than your premium is worth. Totally pathetic service.