Vodacom Fibre And Their Disgusting Service

I am absolutely disgusted with Vodacom Fibre as a service provider. I have had fibre from May this year and every single month within the first seven days of a month the fibre lines go down for 2 weeks sometimes more. Vodacom is not compensating customers when this happens, they do not debit half instead they are prompt when it comes to them collecting their money. I have to call in every month and every time i heardl the same statement that it will no longer go down . U wait almost 6 days for a technician to come out and that too they come in their own time. I've had a guy who instructed he will be here at 12pm when he rocked up at 7pm. This is not on. This needs to be fixed or as customers we need to be kept happy. As well as when it comes to us canceling our contracts then vodacom wants to charge us cancelation fee. In actual fact, the question is , WHAT ARE WE PAYING FOR ? WHEN WE DON'T HAVE AN INTERNET SERVICE FOR WEEKS. WAKE UP VODACOM.