1 reviews | Active since Jul 2016

31 May 2023, 12:12

VODACOM FIBRE AND *********** STAFF...

I wanted to cancel my Fibre due to the turn around time it takes for Vodacom to move fibre from one p[remises to another. the consultant I spoke to was Felicia Koza who advised that I can have my fibre moved and have an LTE interim access while I wait for the fibre. Your staff advised me otherwise about the LTE and that now I will be DOUBLE BILLED which I was very specific about. What is it Vodacom????? Now I must wait a month for an installation which I will be paying for and have to beg for an LTE solution while purchasing more data on the side???? CANCEL EVERYTHING, i WILL LOOK FOR A CHEAPER AND RELIABLE SERVICE PROVIDER.

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Replies (1)
Vodacom
Vodacom's reply31 May 2023, 14:10
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team