Vodacom Fibre and Service Shocking.

I have a corporate account with Vodacom with 1500+ lines and a 100MB fibre line.

I have had endless problems with speeds that I am getting.

I log service request after service request and they just close them without following up on the problem.

SR*** SR*** SR*** SR***

My line is so compromised that not even internet banking will work over the Wifi. No end to end encryption works due to the unsigned device certificates. The router software is outdated and vulnerable to known attacks. The management platform used by Vodacom points us to insecure services and denies us the ability to manage the device in a secure manner. We have been hacked multiple times regardless of changing all default passwords due to Vodacom have unrestricted access and settings being set to insecure protocols.

Whatapp and FaceTime refuse to work over Wifi as well. A game called Amoung Us also will not work and we can't even connect Fort Night that won't work either. When you phone the call centre the useless consultants just try resetting it and then give up and log another service request.

No one from Vodacom has ever come to the line to check what is going on. They send a "tech" that has no clue he fiddles around a bit and then leaves. Wifi doesn't even reach the upstairs office. I stay in a duplex unit.

About a year ago I had the same problems but my contract was up for renewal so I was told I should upgrade to a new contract with a new router and this will fix the problem. Needless to say this didn't fix the problem.

I want the to stop ignoring me and fix this problem once and for all!!!