Vodacom Fibre and Open serve poor service

Item: Vodacom
Rating: 1
Author: Percy N

I have been experiencing WiFi outages since the 28 August 2026, I have reached out to Vodacom Woodlands shopping Center and have logged a call with the customer service. The consultants have tried to assist me and nothing worked. They logged a call with Open Serve, today is the 31 August 2026 and nothing happened.

I work from home. I have contacted Vodacom twice this afternoon and nothing is happening.

Helpful (0)

Replies (1)

Vodacom's replyOfficial

01 Sept 2026, 07:15

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom's reply01 Sept 2026, 07:15

Official