Vodacom Fibre and Customer Care Pathetic

Vodacom Fibre Connection and Customer Service is Pathetic.

My internet had been disconnecting daily since 12 December 2021.

I have logged numerous calls since then and my ticket and calls are closed without the problem being resolved. I feel the Customer Service agents just wants to close a ticket and close a call, whether issues are resolved or not. No Vodacom Agent takes accountability and you keep speaking to a new person explaining the same problem over and over.

> Please immediately have this problem sorted. I have spoken to numerous unhelpful customer care agents with big talk and no action.

Here are the names I’ve taken down: - Remile (30/12/20121) - Bongusa (06/01) - Martin Phillips (07/01) - Terry Anne (06/01) - Redewaan Duckett (08/01)

Ticket Numbers: - SR*** - SR***

We working from home and cannot work with a fibre line disconnecting all the time and the internet being off for long periods.

I am paying for a service which I expect Vodacom to hold their end of the contract; as Vodacom expects of me to pay my bill on time and monthly.

I have been having endless problems since this contract commenced, first with interim LTE and now with Fibre…since May 2020.

I have asked for this matter to be escalated on numerous occasions, to no avail.

> Please fix my fibre line and ensure no interruptions immediately and ensure that I have a stable internet line.

An extremely unhappy and frustrated customer.