Vodacom Fibre and Collections Department

Faulty fibre connection after installation 23 April 2021, service went down 07 May (which I reported) and was only reconnected 26 August 2021 after phoning them every day. Vodacom is insistent on collecting their fees for the period that the service was not provided. To such, they try to collect the fees via a debit order which I returned. I paid for my cell phone accounts separately from the fibre, but they have gone and suspended my cell phone accounts due to non-payment of the fibre account.

Every time I phone someone is looking into the matter, but it never gets resolved and I received a letter of demand from Vodacom for payment for a service not delivered and they are in breach of our service agreement.