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Nardus O

1 reviews | Active since Oct 2021

08 Oct 2021, 10:43

Vodacom Fibre an ISP purgatory.

I've had Vodacom fibre for 17 months and in the 17 months its only been working properly for 16. They sold and marketed it as uninterrupted internet and thats why I installed the 100mbps business line. What a waste, speeds fluctuates and you never get what you paid for. The service is marred by outages and customer service just resets your router like its the only script they have to fix anything. The general feeling you get as a customer is that you are contractually obligated to pay for frustration and helplessness until your contract runs out, while being met with endless apologies from the contact centre. You will be forced to switch to your mobile data if and when that works!

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Replies (3)
Vodacom
Vodacom's reply08 Oct 2021, 11:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
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Nardus O's update13 Apr 2022, 13:20
Reviewer Update
Still no contact still no improvement
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Nardus O's update13 Apr 2022, 13:21
Reviewer Update
Next step cancelation.