Vodacom Fibre an absolute mess

I thought Afrihost ISP is pathetic, but Vodacom Fibre takes it to a new level! Not one person at Vodacom Fibre is willing or seemingly able to switch on our Internet! My contract was supposed to start 1 October - I have now been without Internet for more than a month!! The call centre staff have no idea what is going on and no one can help me. Empty promises and constant making of notes on the system but no concrete help! Just in case there is an angel somewhere, here is my most recent service request number: SR*** If nobody helps us, we will be on the lookout for a new ISP. Can't go on struggling like this!!!!