JK
Justine-Grant Klima

1 reviews | Active since Jan 2012

19 Dec 2024, 12:15

Vodacom Fibre, always very slow, over priced and never works. Absolute shame!

I upgraded to a 100MB fibre line with Vodacom on the 7 May 2024. I have been paying R1200 per month every month and I barely get 100Mbps. I am currently getting 25.2Mbps download in the day and in the evenings 11.2Mbps which can drop to 5Mbps download. I have been complaining to Vodacom Fibre and logging fault requests for the passed 7 months. Vodacom have never resolved the issue and they happily take my R1200 every month without a resolution. I logged another fault 2 days ago reference SR*** and still no resolution. As usual when they finally to get it right which can take up to a week, it lasts 1 day and then I have to start all over again. This is the kind of service you can expect to receive from Vodacom Fibre. I do not recommend their service and fibre to anyone looking for fibre. It is over priced and it never works. Don't waste your money and make the mistake I did. You will be sorely disappointed.

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Replies (1)
Vodacom
Vodacom's reply19 Dec 2024, 14:15
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team