1 reviews | Active since Mar 2009
Vodacom Fibre always slow
Since February now my 100Mbps fibre line is running at speed between 10 - 48 Mbps. I have logged about 5 service requests from that time and every time it's the same story - they create a service ticket, and for two weeks the status is pending and then it's closed - nothing has been done.
Had one call after 4 weeks, to ask if the issue is sorted, I said no, she said it's unacceptable, and guess what - two days later the ticket was closed as resolved - current speed 9.27 Mbps.
Unfortunately they are the only provider in my area, so if you are an estate, please don't make the same mistake as we did, by going with Vodaom Fibre.
Vodacom, if you don't have the infrastructure of bandwidth to support Fibre properly - don't offer it, or let people pay for what they get.
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Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
