RS
Ronnie S

1 reviews | Active since Mar 2009

17 May 2018, 19:31

Vodacom Fibre always slow

Since February now my 100Mbps fibre line is running at speed between 10 - 48 Mbps. I have logged about 5 service requests from that time and every time it's the same story - they create a service ticket, and for two weeks the status is pending and then it's closed - nothing has been done.

Had one call after 4 weeks, to ask if the issue is sorted, I said no, she said it's unacceptable, and guess what - two days later the ticket was closed as resolved - current speed 9.27 Mbps.

Unfortunately they are the only provider in my area, so if you are an estate, please don't make the same mistake as we did, by going with Vodaom Fibre.

Vodacom, if you don't have the infrastructure of bandwidth to support Fibre properly - don't offer it, or let people pay for what they get.

0
Replies (3)
Vodacom
Vodacom's reply18 May 2018, 06:11
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

RS
Ronnie S's update22 May 2018, 20:45
Reviewer Update
Same as before, nothing from Vodafone Vodacom so far. Typing this on mobile data, as Hellopeter takes more than a minute to open on my Fibre line. Seem like complaints are now streaming on about this sub-par "fibre" provider.
RS
Ronnie S's update24 May 2018, 18:51
Reviewer Update
So yesterday Vodacom called - they want to come to my house to do some tests. I said fine, can we do it on Thursday, as I'm currently at work. Yes, no problem they say. I take the day off, and work from home - Guess what - NO ONE SHOWED UP. Seriously, you are costing people money, and people always hope, they can avoid the NCC, but you leave your customers with no choice when *****ing their time and money.