Vodacom FIBRE always down!!!

Vodacom Fibre has a horrible system to submit a new fault. The app needs to seriously be updated and allow the app to take pictures with the camera if it won't accept the photo to be uploaded via the phone. Absolutely ridiculous!! I can't even cancel as our complex is only allowed to use Vodacom Fibre! Very disappointed, we've been having issued with our fibre connection for months now, it comes right and then boom is down - no communication, no updates NOTHING! People still work from home and need FIBRE in order to do so!!!! very very disappointed. 48hours for assistance - ridiculous!!!