Vodacom Fibre always down

So here goes, I signed up for the fibre from Vodacom and requested my debit the 15th of each month everything went well. Until the 3months passed and I was billed a pro rata and debited on the first obviously it reversed as I only get paid on the 11th. My line was suspended , I made payment and waited 3 days for them to open it after 10+ calls and sending the proof several times.

While on the 3months promo it was perfect no disruptions now since I am paying for it ever day without fail internet is down and you call in and there is no information, and you wait and wait till about 11pm and it works till 11am or so then boom down again, a few days ago I called at 9:15pm and I was told they have an update it will be up at 10:00pm. Funny enough I found this so strange as although they say you *** is available 24/7 the call centre closes at 10 so **** no way to get any update.also the internet only came back at 4am the next morning

Please Vodacom can this be resolved