SP
Sanjay P
1 reviews | Active since Jun 2012
24 Aug 2022, 10:29
Vodacom Fibre Aftersales
Hi I had an issue with my Fibre line yesterday around 12pm. I logged a query with the Fibre call centre at 13.03. I received a call from them yesterday at 14.40 to arrange that we meet at 08:00 today to rectify the problem .
I called the Fibre support twice this morning @ 08.38 and 09.48 . At both times I requested to chat to a Senior person due to No show of Fibre Tech Team.No senior has contacted me yet. On the latter call consultant called back that someone will be in touch from Fibre repair side. Not happy with aftersales service at all.
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Vodacom's replyOfficial
24 Aug 2022, 11:45 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply24 Aug 2022, 11:45
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team