Vodacom Fibre After-Sales Support is non-existent

From day 1 we had issues after moving from Vumatel to Vodacom Fibre– the initial installation was a disaster, which took 2 weeks to resolve, and only got resolved after I sent an email to head office demanding some action. It is sad that theexec’s need to get involved operationally to sort out these simple service issues.

The newest episode on my Vodacom Fibre journey is still in the throes of despair. On the 28th of December my fibre went down, so I called the call centre and was assured that your repair team were working through the holidays and it would get fixed. New Year came and went, and on the 6th of January I called your call centre to be told that a technician was scheduled for the 8th of January. 8th of January came and went, and the technician did not show up. More phone calls, with every one of your call centre operators promising to send an email to the tech team, since they cannot speak directly to them.

Today is the 14th of January 2025, and I have not had fibre services for 17 days !! On the call with your call centre yesterday, even the operator was at her wits end and could not tell us when services would be restored.

Today we phoned the call center to cancel the contract, only to be told that we would be penalised for early termination – bit of a joke, since any court in the land would agree that we had good reason to cancel.

Unreal - how can you run a business this way?