Vodacom fibre after sales is non existent

I generally do not have a problem with vodacom or their Fibre department on a day to day basis. I usually have good signal and good wifi strength but.......... I have moved, it's been a month and a half now since I requested my line transfer. (9 may) when June came around I phoned to enquire. So my serv request was never processed, though I had a service order. Now I have a SR number and I am told calender month turnaround. Upon phoning at approx 25 days of said "calender month" I am told that old line still needs to be released. We'll looking at my monthly statement it most certainly has been released as I am not been billed for Fibre this month. It is now weekend on the eve of the calender month (50 days in total) i still have no answers as to when I will get Fibre. Calender month my ass. Come on vodacom don't lie to yr customers. A m d the saddest part is that you cannot get answers in store or face to face as vodacom stores don't do Fibre. You can only do this telephonically which ENABLES them to lie to you. I need answers vodacom please