MJ
Marvin J
1 reviews | Active since Nov 2023
08 Nov 2023, 16:19
Vodacom Fibre After Sales
Vodacom fibre after sales has got to be the worst out there right now, I've been a loyal customer since 2020 bt yet I'm waiting more than a year for my fibre to be moved to a different room in the same house and what's worse is my intention was to cancel completely and move to octotel who provided a better offer but the cancelation agent convinced me vodacom would match this offer all I need to do is screenshot and email directly to her which I did and yet two months later nothing has changed no call back no email no communication of any sorts. Totally apaulled by the lack of follow through on service promised. Would not recommend Vodacom to anyone at present.
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Vodacom's replyOfficial
09 Nov 2023, 07:25Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Nov 2023, 07:25
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MJ
Marvin J's updateReviewer Update
28 Dec 2023, 18:28Sadly after speaking to someone in customer care and brand management this person assured me that they would do everything on their power to resolve my query logging work order to be closed out by the 15th December 2023 however this never materialized, gave me a referenc number FO*** address confidently said this will be resolved however 27th December 2023 and still nothing no comms no calls no mails no nothing the absolute worse in post sale customer care once they have your money they just don't care or the people they employ have no regard for client relations and company values.
MJ
Marvin J's update28 Dec 2023, 18:28
Reviewer Update
Sadly after speaking to someone in customer care and brand management this person assured me that they would do everything on their power to resolve my query logging work order to be closed out by the 15th December 2023 however this never materialized, gave me a referenc number FO*** address confidently said this will be resolved however 27th December 2023 and still nothing no comms no calls no mails no nothing the absolute worse in post sale customer care once they have your money they just don't care or the people they employ have no regard for client relations and company values.