WK
Werner K

1 reviews | Active since Sept 2018

21 Dec 2020, 15:25

Vodacom Fibre

We gave our 30 day relocation to Vodacom Fibre on 03 Nov'20 as they advised in Nov. Two weeks ago they advised us NO it's 60 days now and further more they advised afterwards that it would be easier to cancel our month to month contract and reapply again. So now they keep on deducting the debit order plus they want to charge us for installation which never happened. we call Vodacom Fibre everyday and for 48 days in a row nobody can assist us or anything. It's the blind leading the blind and everyday some poor soul tells us a different story. Today we spoke to a guy he puts us on hold and when we call back we heard he went on lunch while we on hold...it's a complete joke and ridiculous....they very polite to help but after that your on your own. The worst service provider...even worse than Telkom. Amelia ***

0
Replies (3)
Vodacom
Vodacom's reply21 Dec 2020, 16:12
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
WK
Werner K's update05 Jan 2021, 09:35
Reviewer Update
please note that the last time we heard of Martha Moeti was on 23/12/20 in which she advised my wife per mail that the installation will be finalised in 7 working days. Guess what...when my wife called again we were advised it will take 21 working days. Please note that we had enough of your empty promises and lack of commitment we don't want your services anymore like we requested in the first place. Vodacom is plainly useless and very very unprofessional. Your more than welcome to use SR***. if we could we would have cancelled my 2 mobile contracts as well. Werner ***.
WK
Werner K's update05 Jan 2021, 11:25
Reviewer Update
Stop lying please nobody from Vodacom called neither me on *** or my wife on ***.