VODACOM fibre - admits to incompetence

In December 2021 I requested to move one of my fibre lines to a new address. Vodacom got the new address wrong. They admitted it and then failed to move the fibre line at all. Vodacom then cancelled my other fibre line and again admitted they cancelled in error but couldn't reverse the cancellation. I would have to apply for a new fibre line which I certainly was NOT going to do.

I have just received a notification that the fibre line that I requested to be moved in December 2021 will now be cancelled

This is surely the worst example of gross incompetence ever. Admitting that they messed up but making no effort whatsoever to rectify.