Vodacom fibre

I have been experiencing a lot of problems with thier lte. I signed up for fibre and got the interim lte until fibre is installed in our suburban. First the router was configured for fibre and not lte. ThenI was charged for fibre but no fibre installed. Then charged for 2 routers of which I only have one. Every 2 week or so I have to phone to report no internet on the lte and the configuration has been lost on the router. I am now feed up with vodacom. Been with them for 20 + years and thus is how they treat a lollay customer