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LM
Lerato M

1 reviews | Active since Feb 2022

11 Sept 2022, 10:34

Vodacom Fibre

I’ve been having an issue with my fibre for the past 2 weeks and whenever I call Vodacom for assistance they keep telling the same thing over and over again. They’ve logged a ticket. Now it’s been over a week with a ticket logged but no feedback whatsoever and we must suffer for the internet even thought we paid full installment.

Whenever we call for feedback, no one takes us seriously or is it because we are black and we not important enough you?

We have people experiencing the same problem in our estate and theirs was fixed quicker, why should ours take forever for them to actually do what we pay them for?

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Replies (4)
Vodacom
Vodacom's reply11 Sept 2022, 12:30
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
LM
Lerato M's update11 Sept 2022, 12:33
Reviewer Update
I’d like to see if that consultant will help and make a difference because I can’t even take your word anymore.
LM
Lerato M's update11 Sept 2022, 12:34
Reviewer Update
You don’t take us serious. I’m disappointed honestly.
LM
Lerato M's update20 Sept 2022, 20:11
Reviewer Update
And still no one contacted me… it’s really disappointing.