Vodacom fibre

I had vodacom fibre installed on Monday yet im still without any connection. I have phoned the fibre department multiple times the last couple of days. I have not received one call back to update me on the progress of the problem today (06/03/2020) when i phoned for the 4th time the same the lady informed me that nobody has looked at my complaint yet and said she would phone me again at 16.30 to update me on my problem i am still waiting for a call back and then again phoned just to waste my airtime and not get anywhere as i still dont have an active internet connection.. I left telkom because of bad service never did i think that vodacom could be worse