Vodacom Fibre Activation - More than a month and still not working

We now have a Vodacom Fibre installed at one of my clients for more than a month. A 100/100Mpbs fibre line in Hartbee****rt Dam. The client and myself have now been in contact with the Vodacom Fibre Customer Call Centre multiple times to get the router activated so that the internet can start working. I have even contacted the customer contact center lady directly via email and also send photos of the back of the router so that this can be activated remotely and still nothing. The turnaround and feedback and customer service on this request has been shocking to say the least and this now has a direct impact on business productivity and the ability to work on the internet that was installed specifically for this reason.

Acc No: I***-9 SN: ALCLB3BB2F76

If this are not sorted within the next 24-48hours please come and remove the device and refund all credits and money spend with immediate effect for we will then go to a different provider.