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Peerushen M
1 reviews | Active since Aug 2022
08 Aug 2022, 11:41
Vodacom fibre activation
Really poor Vodacom Fibre contact center operation Have to repeat the issue several times to every new consultant. Really frustrated with the lack of feedback from Vodacom fibre. Have logged three service requests with no resolution. All the front office can do is make promises to get back to you and give you their email address to which they don't reply either.
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Replies (2)
Vodacom's replyOfficial
08 Aug 2022, 15:57Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply08 Aug 2022, 15:57
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
PM
Peerushen M's updateReviewer Update
11 Aug 2022, 19:50Good evening, thank you for relying. I cancelled my FTH contract with Level-7 to move over to Vodacom Fibre. Vumatel is the infrastructure provider. My account with Level 7 was cancelled effective 31 July 2022. Order number for the termination was VC-***. Whilst I understand Vodacom cannot activate my FTH on the new contract because Vumatel will only release the fibre line to them on the 1st September 2022. What am I to do without fibre connection for the month? Vodacom contact center keeps logging Service requests after loading my proof of address and confirmation of the account cancellation from Level 7 on their official letter head. Early this week I was informed that one of Vumatel's project managers( Themba) advised they cannot release the line. I cannot fathom why this is the case when the previous ISP has issued a letter confirming their cancellation and they specify the fibre line object number. Nonetheless I logged a Hellopeter complaint for Vumatel. They rep**** yesterday that the fibre line has been cleared and released and that the new installation can take place. Vumatel reference is 60048. Please can you advise your activation teams accordingly to assist me to activate the line.
Look forward to your feedback.
Regards
Peerushen
Look forward to your feedback.
Regards
Peerushen
PM
Peerushen M's update11 Aug 2022, 19:50
Reviewer Update
Good evening, thank you for relying. I cancelled my FTH contract with Level-7 to move over to Vodacom Fibre. Vumatel is the infrastructure provider. My account with Level 7 was cancelled effective 31 July 2022. Order number for the termination was VC-***. Whilst I understand Vodacom cannot activate my FTH on the new contract because Vumatel will only release the fibre line to them on the 1st September 2022. What am I to do without fibre connection for the month? Vodacom contact center keeps logging Service requests after loading my proof of address and confirmation of the account cancellation from Level 7 on their official letter head. Early this week I was informed that one of Vumatel's project managers( Themba) advised they cannot release the line. I cannot fathom why this is the case when the previous ISP has issued a letter confirming their cancellation and they specify the fibre line object number. Nonetheless I logged a Hellopeter complaint for Vumatel. They rep**** yesterday that the fibre line has been cleared and released and that the new installation can take place. Vumatel reference is 60048. Please can you advise your activation teams accordingly to assist me to activate the line.
Look forward to your feedback.
Regards
Peerushen
Look forward to your feedback.
Regards
Peerushen