Vodacom Fibre Activation

I have app**** for fibre activation with Vodacom on 2021-02-03 and was told that Open Serve would make contact with me within 14 days to activate my service. A router had been delivered to me only days after my application. i had sinse made several inquiries to Vodacom, emails, phone calls only to be told that my query will be attended but to date no further word as to what to expect and when. The whole infrastructure, fibre line and all the necessary devices are already in place and only need to be activated as i understand. So why is it such a problem to have my line activated. I am feeling so so frustrated