EE
Elreinette E
1 reviews | Active since Feb 2021
05 Feb 2021, 08:57
Vodacom FIBRE ACTIVATION
How on earth is it possible for Vodacom to not get my FIBRE line ACTIVATED FOR THE PAST 5 DAYS NOW?? I've been calling twice every day, just to hear that it will be escalated BUT STILL the Service Request, 5 days later shows that it is NOT ASSIGNED TO A TECHNICIAN!! WHERE IS THIS ESCALATED TO every TIME I phone?? Nomansland? My LAST day of waiting and then I'm CANCELLING it ALL - Ombudsman next step.
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Vodacom's replyOfficial
05 Feb 2021, 10:41Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Feb 2021, 10:41
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team