LP
Lesinda P

1 reviews | Active since Nov 2013

15 Sept 2021, 19:43

Vodacom Fibre accounts, a disgrace.

I am really dissapointed in vodacom. I have 2 accounts with them, one is a laptop and the other is fibre. Since June 2021 they have charged me an amount that I have asked numerous times where they get that from. I have spend more than 10 hours on the phone with over 20 people and I am not closer to an answer. Empty promises is all I get of people returning my emails and answering my questions. I have send complaints to vodacom centre and numerous emails waiting for clarification on my account. My account is I***.

Very dissapointed. I would not reccomend Vodacom to anyone.

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Replies (1)
Vodacom
Vodacom's reply16 Sept 2021, 07:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team