Vodacom Fibre Account - What a mess

Oh look Vodacom, here we go again with a complaint about your services! Nothing new here I suppose.

September 2022 we moved into a new house and I needed to have my fibre relocated from my old house to my new house. Some clever consultant went and opened a new Sales Order after one was already opened. This Sales Order is now hanging open (I do not have the number as the consultants at Vodacom have not given it to me). Because of it being open our account is not being debited with our month fibre amount. I phoned Vodacom in January and spoke to a lady that told me that she is sending it to the back office to be closed and that once that is done we will be invoiced again (this phone call was about 45 minutes long).

We are now nearing April, the consultant is not getting back to me with feedback even though she said she would and I have requested it numerous times. The sales order has not been closed and our account is still not being debited monthly. WHAT IS THE USE OF THE DEBIT ORDER????

I WILL NOT pay this insanely high account that I am going to receive. I honestly feel this is not my problem it is not my fault. I have phoned numerous times for this issue to be resolved so that we can pay our account again and still nothing is happening! The consultants that have messed up need to pay for this. It is unfair for a client to be expected to pay the account when someone else did not do their job.