DV
Dianne V
1 reviews | Active since Jun 2019
08 Nov 2022, 12:20
Vodacom _ Fibre _ Account _ Service Level
A VContractor from Vodacom phoned me to upgrade my Home Fibre line from a 10mbps to a 25mbps. The VContractor advised me that they need to install new equipment which they delivered. Vodacom never installed the line but activated the billing on my account. I have emailed ***, ***, ***, ***, *** and not one of the departments is able to assist to sort out the above-mentioned. The worst is that I have emailed the Customer Care at Vodacom but they did not even reply. I still have the equipment in the boxes at home and Vodacom is billing me for something that I am not using. The service at Vodacom is unfortunately terrible. It will be very helpful if someone in Vodacom can assist.
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Replies (2)
Vodacom's replyOfficial
08 Nov 2022, 14:07 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Nov 2022, 14:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
DV
Dianne V's updateReviewer Update
17 Nov 2022, 11:43Dear Vodacom,
Please note that no consultant phone me as yet. The irony is that the call centre which want to upgrade my line phone me 3 times already. Will someone in Customer Care ask them to stop phoning me.... Vodacom first need to sort out my account.
YOur URGENT attention towards this matter will be much appreciated.
Regards
Dianne
Please note that no consultant phone me as yet. The irony is that the call centre which want to upgrade my line phone me 3 times already. Will someone in Customer Care ask them to stop phoning me.... Vodacom first need to sort out my account.
YOur URGENT attention towards this matter will be much appreciated.
Regards
Dianne
DV
Dianne V's update17 Nov 2022, 11:43
Reviewer Update
Dear Vodacom,
Please note that no consultant phone me as yet. The irony is that the call centre which want to upgrade my line phone me 3 times already. Will someone in Customer Care ask them to stop phoning me.... Vodacom first need to sort out my account.
YOur URGENT attention towards this matter will be much appreciated.
Regards
Dianne
Please note that no consultant phone me as yet. The irony is that the call centre which want to upgrade my line phone me 3 times already. Will someone in Customer Care ask them to stop phoning me.... Vodacom first need to sort out my account.
YOur URGENT attention towards this matter will be much appreciated.
Regards
Dianne