Vodacom Fibre Account Management is Horrible

I've had the worst experience with Vodacom ever since reallocating to a different unit within the same complex in 2023. They told me to leave my old router at the unit I used to live in, and that they'd do the installation and reallocation.

Installation was fine, and the router was connected for months without any issues. A year later, around July 2024 my line got disconnected due to Non Payment, mind you, I had a debit order before but after the move, it somehow stopped. I had to pay over 2k to get reconnected. Then i told them to please give me an account number and the ref/vodacom account number i need to pay because i don't trust them with debit orders. They gave me a number, I paid into that number for a few months.

Connectivity was fine for months until around January 14th of this year when my line got suspended yet again. Reason this time? Despite me paying manually with the ref number of I***1, apparently my account still had a debit order on it that was obviously bouncing and the penalty feeds had accumulated to R500. What the hell!? So i asked the lady, please move this debit date to my payday of the 25th, I will stop paying manually and let you guys debit my money.

Last night, i got disconnected yet again!!! When i tell the service desk i want to pay in this account I***1, they tell me its not in my name. WHAT THE ****, I'm at my wits ends bruh. Like i just wanna to be connected and at every point, Vodacom keeps *****ing me over and no one can give me a lasting solution to this issue. I don't mind paying but someone tell me what the heck my account number is, i haven't received a statement from them since 2023 after the move, its just a huge mess.