Vodacom Fibre Account Issues & Cancellation Request

Dear Vodacom Fibre,

I am extremely frustrated with your service. Your system still incorrectly lists me on Link Africa (10/10 Mbps) instead of Frogfoot, and I have not received my January 2025 invoice. Now, you are revising my plan to 10/10 Mbps at R889 from March 2025, which is completely unacceptable.

Due to these ongoing issues and lack of proper service, I am formally requesting the cancellation of my Fibre service. Please process this immediately and confirm the final billing details.

I expect written confirmation within 7 days. It’s disappointing that I have to escalate this to Hello Peter for proper attention.

Sincerely,