1 reviews | Active since Feb 2025
Vodacom Fibre account deleted without notification
I woke up this morning with no Fibre connection. I phoned the Fibre line who informed me that my account has been deleted and it's irreversible. I was informed that I'd need to apply for a new account. They also informed me that my account was in arrears by five months. I gave debit order authorization a long time ago and no debit order has ever bounced from my bank account.
So I've been paying and they just deleted my account with no warning! No emails. No smses.
I feel ******!
Furthermore, I tried to access my vodacom account details online and through the vodapay app and these services are abominable! I kept getting errors and these services are not user friendly at all. In today's tech age, please do better Vodacom!
This shows a great lack of existing-customer care.
I am beyond frustrated.
I have contacted Vodacom again telephonically on my own and have not received a courtesy call as yet.
I have managed to clarify what has happened and the agent informed me on how to rectify it. He was very helpful and I've had no issues with Consultants thus far.
My issue is with the absolute despicable customer service of Vodacom as a whole.
My complaints are as follows:
Inconsistent online communication. Vodacom sends me ads via email but no account statements (I have made contact with Vodacom to rectify my account information multiple times!)
I don't get my monthly statements for my Cellphone contract nor My Fibre account and I have a dispute regarding the amounts debited from my account monthly. I need to source these documents before I can dispute it through a channel my banking app.
Please may I have detailed account statements for both my accounts ASAP!
I have contacted Vodacom again telephonically on my own and have not received a courtesy call as yet.
I have managed to clarify what has happened and the agent informed me on how to rectify it. He was very helpful and I've had no issues with Consultants thus far.
My issue is with the absolute despicable customer service of Vodacom as a whole.
My complaints are as follows:
Inconsistent online communication. Vodacom sends me ads via email but no account statements (I have made contact with Vodacom to rectify my account information multiple times!)
I don't get my monthly statements for my Cellphone contract nor My Fibre account and I have a dispute regarding the amounts debited from my account monthly. I need to source these documents before I can dispute it through a channel my banking app.
Please may I have detailed account statements for both my accounts ASAP!