Vodacom Fibre – Absolutely Terrible Experience

Vodacom are absolute trash when it comes to customer service. I’ve been trying to move my fibre line for two months and nothing has happened. Nobody fixes the problem, nobody follows up, and nobody cares.

Every time I call, I get passed from one department to another, ignored, and left without answers. I even did all the legwork myself — I called the infrastructure company (Octotel), found out what the actual problem was, and sent Vodacom clear, detailed instructions on exactly what needed to be done. Still, nothing.

The one person who genuinely tried to help me was ignored by his own team, so we stayed stuck. I’ve called countless times and spoken to countless people, and every single time the buck is just passed on. No responsibility, no accountability.

When I finally decided enough is enough and tried to cancel, Vodacom made the experience even worse. The first time, they hung up on me. The second time, the cancellations agent tried to retain me with empty promises that it would be resolved by the end of the day and I’d get a call. Of course, that never happened.

So I’m canceling. Done. This company is pathetic. Trash service, trash support, and an absolute waste of time. Never again.