Vodacom fibre absolute lack of after sales service

I requested for Fibre to be installed at my residence, Vodacom where quick to respond within 2 days in fact. I also requested my Telkom landline to be ported to the VOIP service from Vodacom at the same time, this is now over 1 month and 4 calls to their customer service with promises to attend to this, I receive emails indicated my order is complete when they have not called back to find out what my queries have been about. I would give them 1 star if it was not for the quick response to install the Fibre line to my home. Apart from the sales consultant who assisted in registering my order and the installation team, I find the after sales support dismal to say the least. And to think I was glad to be done with Telkom.