Vodacom fibre

I recently got my fibre and its taking vodacom forever to activate my line , i don't know how many agents i have spoken ,too they all say the same thing but nothing gets done , i was told to activate my fibre its a click of a button , i really don't understand how vodacom works or what they process are , Too be honest i think your service is below POOR

Bongani Tshabalala ***