LB
Landise B

1 reviews | Active since Mar 2020

06 Mar 2020, 20:41

Vodacom Fibre

We have fibre installed in our estate late last year and ever since then there have been different service providers selling their uncapped wifi in our estate, I then signed up with Vodacom on the last week of January 2020, the sales agent said to me it will take 7 days for the installation and activation, I then cancelled the service provider I was using at the time as I could leave with 7 days with no connection.Device was delivered on the 31st January, 7 days passed and there was no sign of installation, from that point I have been calling Vodacom *** almost everyday, the only response I am getting is that the is order is with Open Serve , at times I would insist to speak to the team leader, I have spoken to more than 5 different team leaders at Vodacom and they are all useless bunch of people, they all promised to revert back to me and I have never received any call from Vodacom. This service is a disgrace coming from one of the leading service providers in the country, customer service does not exist, they have employed *********** people .I would never recommend anyone to sign up with Vodacom Fibre

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Replies (1)
Vodacom
Vodacom's reply08 Mar 2020, 17:01
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team