1 reviews | Active since Mar 2020
Vodacom Fibre
We have fibre installed in our estate late last year and ever since then there have been different service providers selling their uncapped wifi in our estate, I then signed up with Vodacom on the last week of January 2020, the sales agent said to me it will take 7 days for the installation and activation, I then cancelled the service provider I was using at the time as I could leave with 7 days with no connection.Device was delivered on the 31st January, 7 days passed and there was no sign of installation, from that point I have been calling Vodacom *** almost everyday, the only response I am getting is that the is order is with Open Serve , at times I would insist to speak to the team leader, I have spoken to more than 5 different team leaders at Vodacom and they are all useless bunch of people, they all promised to revert back to me and I have never received any call from Vodacom. This service is a disgrace coming from one of the leading service providers in the country, customer service does not exist, they have employed *********** people .I would never recommend anyone to sign up with Vodacom Fibre
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Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
