Vodacom Fibre

I logged a call with vodacom Fibre and dont receive any feedback, without any network since mid lastweek, with 3 children in the house, no television, no wifi can get very difficult. No assistance from Vodacom Fibre, as the problem has occured on their side where they created an extra account and didnt notify me in which acc payment needs to be made. Now it shows arrears which is not my problem. VERY DISSAPOINTED