Vodacom Fibre

Since my last complaint on Vodacom I received 1 call yes where I happened to be in a meeting and unable to take the 1 attempt made - no return number left and no further attempt made. I have been having continuous issues in trying to resolve what should have been very simple and has just continued to escalate into anyones worst nightmare. Vodacom fibre is by far the worst company in South Africa to deal with. You will get nowhere with the call center and no one actually knows what they are doing. They opened a second fibre line same address and decided to start billing for both. After a 2 hour call yes 2 hours it seemed maybe we will get somewhere I was clearly mistaken. They said which I have recorded and confirmed multiple times to cancel the line that does not exist, is not being used and I dont have that router by their admission - surprise they cancelled the one I am using - well done. At this stage all I want to know which again no one can actually confirm is that both lines is to be cancelled - I no longer want anything to do with Vodacom fibre the stress and anxiety that comes with this company is ridiculous. Please find me someone - anyone working in that entire division that can confirm that all Vodacom fibre services will be cancelled effective 31/12 and I will have no fibre line on my name with Vodacom fibre going forward. I need same in writing so when they decide one day to start *****ulently billing me again there is proof as I fear the Vodacom nightmare will never actually end