Hellopeter
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TM
Thubelihle M

1 reviews | Active since Feb 2014

11 Mar 2025, 18:30

Vodacom Fibre, a useless expensive service

Fibre line down since Sunday, Tuesday evening, line not fixed, no update nothing. I call daily I’m told to expect Metrofibre to call me, I follow up daily, nothing.

Very disappointing, inefficient, unreliable nuisance service provider

0
Replies (3)
Vodacom
Vodacom's reply12 Mar 2025, 08:15
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team 

TM
Thubelihle M's update12 Mar 2025, 16:14
Reviewer Update
Got a call from Vodacom purely managing my post on Hellopeter but No assistance at all. Day 4, no fibre connection, no appointment/plans to fix my line. Doomed with Vodacom fibre. Maybe they are pushing me to cancel.

Thank you Vodacom, your best serve poor service
TM
Thubelihle M's update13 Mar 2025, 12:27
Reviewer Update
Vodacom is utter Nonsense. Day 5, fibre line down, I call daily to follow up, today I am told the fault information they took is incomplete.... There is no lower than This. This is clearly Vodacom telling me they don't want me as customer.

Don't take services with the *********** service provider