Vodacom Fibre a pie in the sky

Vodacom was marketing the sale of fibre in my residential area. I was told to cancel my contract with Telkom so that they can install fibre. I have since cancelled my contract with Telkom and as yet did not receive any indication from Vodacom for the fibre installation. I have received the router from Vodacom but as yet nobody can help me. It is now gone two month. I had to make alternate provision for Wi-Fi because I work from home. To date I have been promised via WhatsApp that they will contact me ...still waiting with out fibre. Vodacom operates in silo as one department does not know what the other department does.