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tM
tebogo M

1 reviews | Active since May 2021

06 May 2021, 20:12

Vodacom Fibre a mess

I moved over to Vodacom fibre 2 months back. 2 x I have had fibre outage lasting for more than 24 hrs. Even now, one fibre for 2 days. at his is not on....Helpdesk is not helpful

0
Replies (4)
Vodacom
Vodacom's reply07 May 2021, 06:51
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
tM
tebogo M's update08 May 2021, 10:01
Reviewer Update
No one has contacted me. I phone the fibre helpline 4x a day but no difference. I thought Telkom was bad but this... I work from home using fibre you can image the struggle I have to put up with with no data.
tM
tebogo M's update08 May 2021, 14:09
Reviewer Update
Don't bother. I have cancelled my month-to-month contract. Thanks for the bad service.
tM
tebogo M's update11 May 2021, 10:45
Reviewer Update
I am not sure what you are referring to, my query was never resolved.