SS
Saamiah S

1 reviews | Active since Jun 2016

07 Aug 2021, 13:58

Vodacom fibre a joke!

Vodacom fibre! How on earth can you send a bill 3 months later and then treat me as if I haven't paid for 3 months????? If you think you can hound me for this, then think again. I suggest you find a different business process to 'chuck' me into. You need to explain where the bills were for this amount that you 'collecting ' for the last 3 months! You never sent the bill now I must pay or be cut off???? And don't lie about pro rata and don't give me the nonsense about payment plans. I've heard your standard responses 3 times now. How can I be in arrears when I never even got a bill to pay????? I will not be intimidated by your robot. And if you want to suspend the fibre go ahead. I am not paying it.

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Replies (1)
Vodacom
Vodacom's reply08 Aug 2021, 12:51
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team