Vodacom Fibre a flop

I've been harassed for months by the Vodacom fibre department to switch from my pre-existing service provider to them. I finally gave in and placed an order late last month. I also logged a cancellation order with my previous service provider at this time. After weeks of no feedback, on the 13th Nov, I received an sms at 11.41am that the installation would take place that same day. I therefore had to urgently organise for someone to be at my house. Despite the sms, no one from Vodacom pitched up on the day. I called their service number and was told that they can load a message but had no direct communication with the installation team. The next day at 11.17am I received an sms saying their was a delay on my fibre order and that the support team would contact me. Despite a number of calls to their service number and being logged I had no further reply. I phoned late yesterday as well as early today. In both instances I was told that the manager was not at the office yet (apparently works from 9-4) but he would phone me as soon as he got in. No phone calls received. At 10:31 am today I then phoned and asked that the order be cancelled as no one wants this level of support. I was promised that I would receive an email to confirm the cancellation. Again, no email received. I urge any potential Vodacom Fibre clients to steer clear.