Vodacom Fibre: A Disastrous Experience

I am writing this review to express my extreme disappointment with Vodacom Fibre's service. As a customer, I have experienced numerous issues, including:

Misleading Upgrading: Vodacom unilaterally upgraded my plan to a higher, more expensive tier without my consent. They justified this by claiming they had discontinued the original plan's upload and download speeds. This resulted in a significant increase in my monthly bill without any improvement in service quality. Inconsistent Internet Speeds: There promised "Unshaped & Unthrottled" internet is far from reality. We frequently experience slow speeds and intermittent outages, despite paying a premium for the service. It's clear that Vodacom Fibre is more interested in increasing revenue than providing quality service. I strongly advise potential customers to reconsider their choice and explore other, more reliable providers. Vodacom's breach of contract and disregard for customer satisfaction is unacceptable.