1 reviews | Active since Aug 2014
Vodacom Fibre A BIG NO-NO! STAY AWAY!
I would like to warn ANYONE who is considering it contemplating to install Vodacom fibre to STAY AWAY! Not only does they're after sales SUCK bigtime, but they seriously do not take the customer's concern to heart. All they want is your money and then they run. They are the worst ISP EVER!!! AND U WILL REGRET IT.
Our fiber has been giving issues for almost 5 DAYS NOW and ee have been sent from A to Z with no progress at all They made us pay extra money, which we only found out later, we did not owe them, and still we're waiting an additional 2 days. No technician, NOTHING!!!!
THEY HAVE PROMISED TO HAVE IT ON BY TODAY, WHICH IS THE 5TH DAY OF BEING WITHIUT FIBRE, BUT STILL NOTHING.
I AM SO ****ED, I AM CONSIDERING TAKING THEN TO COURT, SINCE THIS IS UNACCEPTABLE!!!! I AM NOT RENEWING ANY OF MY CONTRACTS WITH THEM AND I WILL DEFINITELY MAKE SURE THAT I SPREAD THE WORD. THIS IS NOT HOW YOU TREAT A LOYAL CUSTOMET OF ALMOST 20 YEARS!!!! THEY SHOULD BE ASHAMED OF THEMSELVES. AND TO TOP IT OFF THEIR SIGNAL ALSO SUCKS!
The sad thing is there are so many other consumer's who had similar experiences!!!: And Vodacom just doesn't give a damn!!!! IF THIS ISN'T SORTED ASAP I WILL TAKE FURTHER STEPS!
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Regards,
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Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
